Orders
Q1. How do I place an order?
Shopping with MORÉA is simple.
- Browse our collections and select your preferred size and colour.
- Click Add to Cart.
- Proceed to Checkout.
- Fill in your shipping details.
- Choose your preferred payment method.
- Complete your payment.
Once your order is confirmed, you will receive an Order Confirmation email.
Ready stock orders are processed within 1–3 working days after payment verification.
Please double-check your size, colour, quantity and shipping information before completing your purchase.
Q2. Do I need to create an account?
No. You may checkout as a Guest.
However, creating a MORÉA account allows you to:
- Track your orders easily
- Save your shipping information
- Enjoy exclusive member rewards
- Receive birthday surprises and special promotions
Q3. Can I modify my order after payment?
If your order has not entered packing or shipping, we'll do our best to assist.
Please contact us within 1 hour of placing your order and provide your Order Number.
Please note that modifications are not guaranteed.
Once packing has started, changes can no longer be made.
Q4. Can I cancel my order?
Once an order has been successfully placed, cancellation is not allowed.
Please review your order carefully before completing your purchase.
Q5. Will I receive order updates?
Yes.
You will receive:
- Order Confirmation
- Shipping Confirmation (including tracking number)
If you do not receive our emails, please check your Spam or Junk folder.
Q6. Does adding items to my cart reserve stock?
No.
Items added to your cart are not reserved.
As many of our collections are produced in limited quantities, we recommend checking out as soon as possible to avoid disappointment.
Q7. What if an item is sold out?
If an item is currently unavailable, you may join the Waiting List (if available) to be notified when it is restocked.
Please note that selected collections are limited edition and may not be restocked.
Q8. Can I combine multiple orders?
Yes.
Combined shipping is available only before your orders have been packed.
Please contact our Customer Care team immediately and provide all relevant Order Numbers.
During promotional campaigns, launch periods or peak seasons, combined shipping may be temporarily unavailable.
Q9. How do I use my Voucher or Discount Code?
Enter your Voucher Code or Discount Code in the Discount Code field during checkout.
Click Apply before completing your payment.
Once an order has been confirmed, discount codes cannot be added or changed.