MORÉA | Shipping Policy

Thank you for shopping with MORÉA. We are committed to delivering your order safely and efficiently.

Shipping Fees

Shipping fees will be calculated and displayed at checkout before payment is completed.

Any applicable shipping promotions or free shipping offers will be automatically reflected during checkout.

Order Processing

Our operating days are Monday to Friday, excluding weekends and Malaysian public holidays.

Ready stock orders will be processed and dispatched within 1–3 working days after payment verification.

Please note that processing time does not include shipping transit time.

Orders with Backorder Items

If your order contains both Ready Stock and Backorder items, your parcel will only be shipped once all items are available.

If you wish to receive your Ready Stock items earlier, we are happy to arrange a separate shipment. Additional shipping charges will apply.

Please contact our Customer Care team via WhatsApp for assistance.

Combined Orders

Orders are processed according to their respective order numbers.

Once an order has been placed, combined shipping for multiple orders is not available.

Shipping Confirmation

Once your order has been dispatched, a tracking number will be sent to your registered email address or via the contact details provided during checkout.

Customers may track their parcels directly through the courier service.

Delivery Responsibility

After your parcel has been handed over to our courier partner, delivery is managed by the courier company.

While MORÉA will always do our best to assist with delivery-related enquiries, we are not responsible for delays caused by:

Courier operational delays
Weather conditions
Customs clearance
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Lost Parcels

If your parcel appears to be lost during transit, please contact our Customer Care team as soon as possible.

We will make every reasonable effort to liaise with the courier company and assist in locating your parcel.

International Orders

International customers may be subject to:

Import duties
Customs taxes
VAT or other local government charges

These charges are determined by the destination country's customs authority and are the sole responsibility of the customer.

MORÉA has no control over these charges and cannot estimate the amount.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order.

MORÉA will not be responsible for parcels that are delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Holiday & Scheduled Closure Policy

At MORÉA, we value work-life balance and occasionally close for company holidays, team retreats, or festive celebrations. During these periods, our operations may be temporarily paused.

What to Expect During a Closure:

Order Processing: Orders placed during the closure period will be processed and dispatched on our next business day upon return.
Customer Care Response: Our response time may be longer than usual. We will reply to all enquiries within 1–3 working days upon our return.
Website Functionality: You may still browse, place orders, and make payments. All orders will be fulfilled in the order they were received.