MORÉA | Terms & Conditions

Welcome to MORÉA. We are dedicated to making your shopping experience with us a truly delightful one. Before you explore our collections, we kindly invite you to take a moment to review these Terms & Conditions (T&C). By using our site https://moreafashionmy.myshopify.com/, you confirm that you have read, understood, and agree to be bound by these terms.

 

 

About Us

MORÉA is operated by Morea Fashion Sdn Bhd, a company registered in Malaysia under registration number 202601023973 (1686070-T). Our office is located at Ulu Tiram, Johor.

We would love to hear from you! Reach out to us through our social media channels (Facebook and Instagram). For after-sales support, you may connect with us via WhatsApp at 016-8723889.

  • Facebook: Morea Fashion

  • Instagram: moreafashion_my

Our team is available to assist you from Monday to Friday, 9:00 AM to 6:00 PM (excluding Malaysian public holidays).

 

 

PLACING AN ORDER

  • To place an order, simply complete and submit the order form on our website. Upon successful checkout, you will receive a unique order number for reference.

  • Please ensure that all information provided during checkout is accurate and complete. We encourage you to double-check your order details before final confirmation.

  • Once your order has been processed, we regret that we are unable to accommodate any amendment requests.

  • Please note that combining multiple orders into a single shipment is not permitted. Each order is shipped independently based on its order number.

     


Pre-Orders & Backorders

  • Pre-order items are pieces that are currently in production, allowing you to secure yours before they arrive in stock.

  • The Estimated Time of Arrival (ETA) for each pre-order item will be clearly indicated on its product page.

  • Please be aware that the ETA is an estimate. Actual arrival may vary due to unforeseen circumstances such as shipping delays or extended production timelines. Cancellation requests based solely on ETA changes will not be entertained.

  • In the rare event that a pre-order is cancelled due to fabric shortages or insufficient stock, a full refund will be issued promptly.

  • As pre-order items are produced in different batches, we kindly ask for your understanding that slight variations in color and measurement (up to 20%) may occur. Such variations do not qualify for exchange or return.

  • For orders that include both ready-stock and pre-order items, the entire order will be shipped only after all pre-order items have arrived.

  • Should you wish to receive your ready-stock items earlier, we can arrange a separate shipment at an additional postage fee. Please contact our customer service team for assistance.

  • Pre-order status updates will be posted on our designated Pre-Order Status page and on the respective product links. Please note that we do not send individual email notifications for these updates unless otherwise stated.

  • Once an order is confirmed, all pre-order items are strictly non-cancelable and non-refundable.

 

 

Payment

  • We accept payments through ADAPTIS Payment Gateway (formerly eGHL), including local internet banking and e-wallets.

  • The price payable for any product is the price displayed on our website at the time your order is submitted. We reserve the right to adjust prices at any time without prior notice. Should a purchased item go on sale after your purchase, we are unable to offer a refund for the price difference.

 

 

Shipping & Delivery

  • Shipping fees will be calculated and displayed at checkout.

  • Orders are processed and shipped from Monday to Friday, excluding weekends and Malaysian public holidays.

  • Ready-stock orders are typically dispatched within 1 to 3 working days after payment confirmation.

  • For mixed orders (ready-stock and pre-order), shipment will only occur once all items are available. If you prefer to receive your ready-stock items first, please contact us to arrange a separate shipment at an additional cost.

  • All orders are dispatched according to order number. We do not allow order consolidation for shipping.

  • Once your order has been dispatched and a tracking number has been emailed to you, the parcel is placed in the care of our third-party courier partner. Please note that any delays or lost parcels that occur thereafter are beyond our control.

  • Should you encounter any issues with your delivery, please reach out to our customer service team via WhatsApp at [Your WhatsApp Number]. We will do our best to assist you in resolving the matter.

  • For international orders, please be aware that import duties and customs taxes may be levied upon arrival in the destination country. These charges are the sole responsibility of the recipient.

 

 

Returned Parcels

  • If a parcel is returned to us, we will contact you via email or WhatsApp to arrange for re-delivery.

  • The cost of re-shipping the parcel will be borne by the customer.

  • We reserve the right to decline requests to combine a returned parcel with a new order.

  • Any returned parcel that remains unclaimed for 180 days (6 months) will be considered abandoned and will become the property of MORÉA. No compensation will be provided, as sufficient time has been given for response.

 

 

Defective Items

  • We strive to ensure that all product descriptions and content on our website are accurate. However, we do not guarantee that they are entirely free from errors.

  • Please note that the actual product may differ slightly from the images shown due to studio lighting, screen calibration, and device specifications. A color variation of up to 20% is considered normal and does not qualify as a defect.

  • Minor measurement discrepancies of 1–3 cm are not considered defects.

  • Minor imperfections such as tiny black dots, small stains, or loose threads under 1 cm that do not detract from the overall appearance of the item are not classified as defects.

  • If you believe you have received a defective item, please contact our after-sales support team via WhatsApp at 016-8723889 within 7 working days of receiving your order. Kindly provide your order number and clear photos of the defect. Please allow up to 48 hours for our team to review and respond.

  • For any return or exchange, the item must be in its original condition—tags attached, unworn, unwashed, and unaltered. Please do not soak the item, as this may cause colors to run and will render the item ineligible for return.

 

 

Returns & Exchanges

  • All returns must be initiated within 7 working days (for local orders) or 14 working days (for international orders) of receiving your parcel. Returns communicated beyond this timeframe will not be accepted.

  • Free size items are not eligible for return or exchange.

  • Sale items (e.g., promotional events) are strictly non-returnable and non-exchangeable.

  • Promotional items (e.g., early bird offers) are eligible for size exchanges only.

  • The following items are not eligible for exchange:

    • Sale items

    • Intimates

  • All shipping costs incurred for size exchanges shall be borne by the customer.

  • An e-voucher code equivalent to the discount amount applied to the original order will be issued for use toward a new purchase.

    • ⚠️ Please note: If the promotional period has ended at the time of exchange, the customer will be responsible for covering the price difference.

  • Size exchanges are strictly for size adjustments only; changes in design or color are not permitted.

  • An e-voucher code equivalent to the purchase price of the returned item(s) will be issued for size exchanges.

  • The item(s) must be returned in their original condition—tags attached, unworn, unwashed, and unaltered. Soaking the item will void the return policy.

  • Only one size exchange is permitted per order.

  • Cash refunds are offered exclusively for defective items, out-of-stock items, and mis-shipments.

  • For defect, out-of-stock, or mis-shipment cases, return shipping costs will be covered by MORÉA. Please provide us with the tracking number for our records.

  • Please retain proof of postage until we have confirmed receipt of your return, as you are responsible for the item(s) until they reach us.

  • Any reward points or discount codes used in the original order will be voided upon return and will not be refunded or re-issued.

  • We reserve the right to reject any returns that do not meet the above requirements.

 

 

Accessing and Using Our Website

By accessing and using our website, you warrant and agree that:

  • All information you provide is accurate, current, and complete;

  • You are 18 years of age or older; and

  • You will not copy, reproduce, or distribute any part of the website without prior written authorization from MORÉA.

You are solely responsible for your use of the website and its content.

If you create a user account, you agree to keep your login credentials confidential and not share them with any third party. We reserve the right to suspend or disable any account at our sole discretion should we find that you have violated any of these Terms & Conditions.

MORÉA reserves the right to update or amend these Terms & Conditions at any time without prior notice. We encourage you to review this page periodically for any changes. Your continued use of our website signifies your acceptance of the most current version of our T&C.

 

 

If you have any questions or concerns regarding these Terms & Conditions, please do not hesitate to reach out to us. We are here to help..