At MORÉA, we curate every piece with care and attention to detail, because we believe you deserve nothing less. Your satisfaction is our utmost priority, and we are dedicated to ensuring that your experience with us is as beautiful as the pieces you choose. If something isn't quite right, we will make it right.
Return Time Frame
All returns must be sent back within the following time frames from the date of receiving your purchase:
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7 working days for orders within Malaysia
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14 working days for orders outside Malaysia
Dear valued customers, kindly follow the instructions below to initiate your return:
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You must inform our customer service team within the stipulated time frame. We will not be able to process any exchange or refund if you fail to return the item(s) within the required period.
Return Conditions
Please take note of the following conditions before initiating a return or exchange.
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Free Size items are not allowed for return or exchange. Sales items are not allowed for return or exchange, including Anniversary Sales, Seasonal Sales, and other promotional events.
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Promotion items, such as Early Bird/ Pre-Order promotions are allowed for size exchange only, except for SPECIAL DATE sales, intimates defect sales, and free-sized items. All shipping fees incurred during the size exchange procedure, including the cost of returning the item to us and shipping the new item to you, will be borne by the customer. An e-voucher code equivalent to the discounted purchase price of the promotion item(s) will be issued.
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Size exchange is not allowed for change in design or color. All shipping fees during the procedure for size exchange will be borne by the customer, provided with valid stocks. An e-voucher code equivalent to the purchase price of the item(s) will be issued. Please note that size exchange can only be done once per order.
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All items must be returned in their original condition, with tags attached, unworn, unwashed, and unaltered. Items must not be soaked. If color runs due to soaking, the item(s) will strictly not be returnable.
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Cash refund is only allowed for defective parcels, out-of-stock items, and mis-shipments. Return postage for defects, out-of-stock items, and mis-shipments will be borne by Morea Fashion. A tracking number must be provided to our customer service team.
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The customer is responsible for the item(s) until they reach us. Kindly retain all proof of mailing until an acknowledgment has been sent. Any used or credited reward points or discount codes applied to the returned order will be voided and will not be refunded or re-usable.
We do not accept returns or exchanges due to change of mind. Returns are only accepted for defects, out-of-stock items, or mis-shipments as outlined above.
All returns and exchanges must be pre-authorized by our customer service team. Returns sent without prior authorization will not be accepted and will be returned to the sender at their own expense.
Morea Fashion reserves the right to reject any returned item(s) that do not meet the above requirements.
Defect Policies
We strive to provide accurate product descriptions on our website. However, we do not warrant that all product descriptions or other content are entirely error-free.
Please note the following guidelines regarding defects.
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Color Variance: Products may vary slightly from images due to studio lighting conditions, computer screen calibration, and different device specifications. Please allow up to 20% color variance. Returns requested due to this reason will be rejected.
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Measurement Variance: Minor measurement differences of 1 to 3 centimeters are not considered defects. This may occur due to the different stretchable quality of materials. We recommend comparing the measurements provided in our product descriptions with your existing garments for the best fit. If you are unsure, please contact our customer service team for assistance.
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Minor Imperfections: Small black dots, minor stains, or loose threads below 1 centimeter that are not obvious and do not affect the overall appearance & wearing experience of the item will not be considered defects.
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Printed Items: For printed designs, symmetry, alignment, or slight color patches may vary for each piece. Returns due to this reason are not considered defects.
Ways To Return A Defective Item
If you have received a defective product, please contact our after-sales support team within 7 working days with your order number and a clear photo of the defective area.
You may reach us via WhatsApp at +6016-8723889 or via email at moreafashion2026@gmail.com.
Please allow 48 hours for our team to review and respond to your request.
Important Reminders
All returns must be in their original condition, with tags attached, unworn, unwashed, and unaltered. Items must not be soaked. If color runs due to soaking, the item(s) will strictly not be returnable.
For all size exchange and return matters, please contact our after-sales support team via WhatsApp or email. Allow 48 hours for review and response.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless they are defective: lingerie and underwear, swimwear, and earrings or other pierced jewelry.
Refund Processing Time
Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund within 7 working days of receipt. If approved, the refund will be processed within 7 to 14 working days to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.